1and1 Incompetence, Day 143

April 30th, 2009 by Admin

As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay.

And yet, they are trying to bill me! For what, I wonder, since there is no indication anywhere in my account of actual current charges!

April 30, 2009 3:03 AM:

Dear Brian Gothard,

We recently contacted you regarding a declined payment or an expired credit/debit card and have not yet heard back from you. Our records indicate that there is an unpaid balance in your 1&1 customer account: KXXXXXXXX

A recent payment may not have gone through due to a simple error, such as an expired credit card or incorrect settings in your PayPal account.

Please update or correct your billing information in your 1&1 Control Panel within the next 7 days to avoid any downtime of your package.

In order to do this, please go to https://admin.1and1.com

1. Log in to the Control Panel with your customer ID or a domain name from one of your packages and your password.

2. On the ‘Account’ page, click on ‘User Settings’ > ‘Payment Method’ and select the payment method that you are currently using.

If you are using a credit card, select ‘Credit Card’ and proceed as follows:

Check that your payment details are correct. If they are correct as is or if you re-enter the same credit card details, please send a reply to this e-mail confirming that you have checked the current information and no update on your part is required. We will then charge the outstanding balance to your credit/debit card.

If your payment details are incorrect or outdated, please update your information and click on ‘Save’. There is no need to contact 1&1 as a new debit will be attempted automatically.

If you are using a PayPal account, please select PayPal and then click ‘Go to PayPal’.

Log into your PayPal account and verify your data under ‘My Account Profile’.

Please make sure to update your information in the next 7 days to avoid downtime. If we do not receive full payment in 7 days, we will freeze your 1&1 package(s) in accordance with our terms and conditions. If your package(s) are frozen it may take up to 1 business day to reactivate them once the matter is resolved.

Please be aware that if this matter is not resolved, you may be sent to a debt collection agency. If the account is sent to a debt collection agency an $18.95 charge will be added to the unpaid balance.

For further details, please find attached a payment reminder note in PDF. It can be opened and printed with the help of the Acrobat Reader. Click here to download Acrobat Reader:

http://www.adobe.com/products/acrobat/readstep.html

If you have any questions, you can e-mail us at 1&1 Internet Inc. billing@1and1.com.

Or you can reach us Monday through Friday (except holidays) 9am to 5pm EST at 1-877-300-8316 when calling from within the US or Canada. International customers can reach us at 1-610-560-1621. Your normal long distance calling rates apply.

We will be glad to assist you in clarifying any questions you may have.

Sincerely,

Your 1&1 Team
1&1 Internet Inc.
www.1and1.com

And I forwarded it to my list of a dozen or so email addresses at 1and1 with the following reply:

And this is my reminder that once again you have not followed through on your promises.

There is still not a VALID, CORRECT invoice in my account available for payment.

There is no indication in my account that any additional credits have been issued.

There is still a Late Fee showing in my account.

There has, in fact, been absolutely no change in the two weeks since I was promised a resolution, proving that you never intended to do anything more than convince me to give you a credit card so you could STEAL money from me.

1and1 is once again proving my point that you cannot be trusted with any automatic access to my payment accounts.

This message states that you “have not yet heard back from” me. Well, you have heard from me repeatedly and loudly. You just choose to ignore me.

You are still proving either your incompetence or your larceny.

And since you still cannot get your act together and supply me with a valid invoice, I expect any day for my account to lock up again, once again denying me access to that which I legally own.

ANY limits placed on my access to my completely paid domains will be fully documented to support my case against 1and1 for breach of duty, breach of trust and breach of contract.

I suggest you familiarize yourself with:

http://www.wisegeek.com/what-is-a-breach-of-trust.htm

http://www.yourdictionary.com/law/breach-of-contract

http://legal-dictionary.thefreedictionary.com/Breach+of+contract

http://en.wikipedia.org/wiki/Breach_of_duty_in_English_law

That is the short list. I am sure there are plenty of angles. You have done such an atrocious job of handling this problem that the hard part will be deciding which direction to come in from.

I am sick of useless promises and lies.

Is there a single competent person in your Billing Department?

Brian Gothard