1and1 is the worst company I have ever dealt with.  1and1 is incompetent, dishonest, and participates in fraudulent activities against their customers.  Their internal systems are unreliable, regularly broken, and they are either unwilling or unable to correct their own errors after they occur.

1and1 provides web hosting and domain name services.  I have no experience with their web hosting, but a Google search for “1and1 reviews” turns up hundreds of very bad reviews.  The good ones are obviously boilerplate garbage supplied by the company itself for affiliates to use.  They are absolutely incapable of basic domain name services, as this series of posts will prove without a doubt, and their billing department is obviously designed to steal money from their clients.  Either that or they are so incompetent as to give that impression.

I have been trying for over three months to get my account straight with them, and they continue to stonewall me.  When I receive a response, they act like it is a brand new problem, even though I have submitted dozens of pages of documentation on over twenty occasions proving that the errors are theirs.  But most of the time they just ignore my requests for answers.  Their customer service is unresponsive most times, and antagonistic at others.

Even after all of the clearly documented evidence of their failures, they continue to keep me locked out of my account and refuse to provide access to services which are fully paid.

I continue to email and fax their Billing Department and “upper management” at least twice weekly, and they continue to act in an unprofessional and unethical manner.

As a lowly customer, we are not allowed to actually communicate with anyone in “upper management” so I am posting the full details of my complaint here in hopes that anyone at 1and1 with any modicum of care for the customer will find it and realize how incompetent and dishonest their employees are.

Please read the following series of posts before considering using 1and1.  I have made some strong accusations and claims here, and I intend to back every one of them up with facts and documentation.

Personally, I intend to avoid them like the plague after I get the existing mess straightened out.