Well, I let a week go by after Brett Neally promised to fix my account. I should not be surprised that absolutely nothing has changed.
My account is still locked.
There is still a late fee showing in my account for a fraudulent invoice.
That invoice still has not been corrected to reflect the changes that I have submitted beginning on January 10 to dozens of 1and1 employees by fax and email.
One more instance of deception, incompetence, and atrocious customer service from 1and1.
In my opinion the trouble is just beginning. I have been trying since July of 2008 to cancel my account with 1and1. Why, because they keep renewing domains I do not want renewed. Finally I get an email in December of 2008 that I would get no further invoices. This is after they renewed all the domains I did not want. I had to pay for all the domains because Capital One took their word over mine. Now comes March 2009 and they send me another invoice and declare there is a balance on my account. Thankfully I cancelled all association with Capital One.
There is good reason why the Pennsylvania Better Business has given 1and1 their lowest rating: “F”