April 23, 2009 2:41 PM:
From David Rubel, 1and1 Billing Manager:

Dear Brian Gothard, (Cust: XXXXXXXX)

Thank you for contacting us.

This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or debit card using the process below. If you do not do this we will unfortunately have to cancel this account as we require a valid payment method on file. I truly do apologize that this occurred and hope we can regain your trust as a valued customer once again.

If you have any further questions do not hesitate to contact us.

–
Sincerely
David Rubel
Billing Department
1&1 Internet Inc.

NO customer service skills whatsoever! STILL making demands!

9:12 PM My Reply:

That is unacceptable.

Once again, you choose to antagonize me.

I have tried to be reasonable about your incessant failures to act in an ethical and professional manner, but you always choose to issue some form of threat, as though I were the one who caused all of these problems in the first place.

Just in case you haven’t noticed, I do not trust you.

As I have repeatedly stated, you have proven your inability to properly invoice, and the time it takes to correct errors is ridiculous. You cannot be trusted with access to my accounts on any automatic basis.

You say you require a valid payment method. I require a valid billing method, which you have yet to supply.

I have NEVER received a correct invoice from 1and1 on this contract. Not one.

Even now, today, there is not a single correct invoice in my contract. You have never once shown me that you are capable of issuing one. Now you expect me to trust you to bill me properly. Not a chance!

I am more than willing to pay any proper and correct invoice, but I do not trust you to automatically charge the correct amount.

I have absolutely no reason to believe that I will not be billed for domains I cancel following your stated procedures.

You have billed me for almost EVERY domain I cancelled, and then taken almost a month to figure it out and issue the credit.

I do not intend to let you fraudulently charge my credit card every month, then fight to get my money back.

If you want to regain my trust, issue an invoice for $53.94. When I verify that it is valid, I will pay it. You will never have to worry about me owing 1and1 another penny, I assure you.

I can also assure you that any attempt to cancel my account will be addressed by my attorney, and will result in escalated complaints to the Federal Trade Commission. I have plenty of documentation to prove your breach of trust.

If you cannot handle this, have your boss contact me, as I have requested time and again.

Most Sincerely,
Brian Gothard

Am I being unreasonable here? Should I just trust in their promises to fix the issue and correctly charge my account from now on?

RIIIIGHT!!!! KEEP READING!