Comments for Ripped Off Consumers

Comment on 1and1 Incompetence, Part 8 by Gerry

Gerry — Wed, 16 Mar 2011 14:05:48 +0000

I came across this site while searching for info that would help with a tag change that I am waiting for 1and1 to carry out. I wanted to know if anybody else had the same problems and it appears that we are not alone! I really sympathise with you as I have suffered the same ineptitude from 1and1. It is impossible to get a response from anybody within the company; nobody takes responsibility for their mistakes. This is not the first mess that 1and1 have caused me but it will hopefully be the last. I am in the process of transferring the remaining 200+ domains away from 1and1 to a new registrar. I can’t cope with the hassle that their incompetence causes. In the past they have billed me incorrectly many £100′s for domains that were not due renewal. Their latest screw up is their inability to change a tag for me. I have been waiting for 1 week for them to carry this out and my emails to them for an update go unanswered. Their 1st line phone support is unable to help, telling me that the case has been escalated to their back office admins but they can not provide a reason for the delay. I would not recommend 1and1 to anybody. My only advice to anybody having problems with 1and1 is once you get the problem sorted; LEAVE THEM as fast as you can! If they don’t reply to you try copying your emails to their CEO Andreas Gauger. One of these email addresses should get to him: andreas@gauger.de; andreas.gauger@1and1.co.uk; andreas.gauger@1and1.de;

Comment on 1and1 Incompetence, Part 1 by James Casey

James Casey — Tue, 08 Mar 2011 00:27:48 +0000

I am a reseller at 1and1 and have been since 2004. my problem is that the president doesn’t know what his tech support and billing people are doing. All my problems have not bn with the sympathetic 1st line techs its the fact that they are not empowered to fix things. In fact they seem to be so whipped that they don’t dare even call a manager when requested. Tonight 2 different techs refused to get a manager on the line. That tactic is a customer service nightmare in the making.
I have a problem which possibly 1000 1and 1 customers face tonight: 1and 1 has been labeled a spammer in Trend Micro Interscan Messaging System for Enterprises. That is very large customer like Comcast and other large ISPs. The result is that millions of emails have been bouncing all day because Trend Micro engineers are not working on problem due to 1) no referral from 1&1; 2) no referral from Comcast or 3) database hack at trend Micro was lazy, ineffectual, unable, untrained or any of a number of reasons.
Generslly:
1and 1 does answer their phone albeit, slowly and needlessly puts you on hold and does not understand the problems when explained.

Comment on OPEN LETTER TO ANYONE AT 1AND1 WITH COMMON SENSE by Bernardine Mollison

Bernardine Mollison — Wed, 02 Feb 2011 17:38:03 +0000

Howdy! I’m at work surfing around your blog from my new iphone 4! Just wanted to say I love reading through your blog and look forward to all your posts! Carry on the outstanding work!

Comment on OPEN LETTER TO ANYONE AT 1AND1 WITH COMMON SENSE by Aurora Dantos

Aurora Dantos — Wed, 02 Feb 2011 15:39:25 +0000

Yesterday, while I was at work, my sister stole my iphone and tested to see if it can survive a 25 foot drop, just so she can be a youtube sensation. My apple ipad is now broken and she has 83 views. I know this is totally off topic but I had to share it with someone!

Comment on 1and1 Incompetence, Day 127 by Janae Ichikawa

Janae Ichikawa — Fri, 03 Dec 2010 21:55:15 +0000

My websites are mostly with Host Gator for quite a while now and think they deliver a premium service. Nowadays most of the hosting companies do a good job and there are only a handful that really stand out negatively.

Comment on 1and1 Incompetence, Day 127 by fat burning furnace

fat burning furnace — Mon, 08 Nov 2010 00:37:17 +0000

I wanted to take time to notify you how much your work lightend my day. It is great how a piece like yours can make people happy. Hope you make more writing like this one.

Comment on 1and1 Incompetence, Day 123 by como conquistar a una mujer

como conquistar a una mujer — Sun, 07 Nov 2010 18:16:50 +0000

This subject is a delicate one, one has to think through it before coming to a conclusion on about it,beautiful site I like the header.

Comment on 1and1 Incompetence, Part 8 by deleted domains

deleted domains — Fri, 05 Nov 2010 22:26:33 +0000

I love to read such a quality articles, there are so many spinned blogs, finding the highest qulaity and human written is a pain now.