July 7th, 2009 by Admin
I am very sorry I have not updated in awhile. To be brutally frank, I was almost afraid to write this post, as if it would jinx my good fortune. You see, after all of my months of complaining and screaming and demanding, I finally got results! David Rubel admitted all of the errors and [...]
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April 30th, 2009 by Admin
As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay. And yet, they are trying to bill me! For what, I wonder, since [...]
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April 30th, 2009 by Admin
April 23, 2009 2:41 PM: From David Rubel, 1and1 Billing Manager: Dear Brian Gothard, (Cust: XXXXXXXX) Thank you for contacting us. This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or [...]
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April 30th, 2009 by Admin
April 21, 2009 8:13 AM: From David Rubel, 1and1 Billing Manager: I apologize, please be patient as we work on this issue, pelase be assured we are still working on this and will get back to you as soon as possible.
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April 30th, 2009 by Admin
April 20, 2009 2:51 PM: There has been no further activity in my account, no update, and no answer to any of my questions for a period of six days.
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April 30th, 2009 by Admin
After yesterday’s promising exchange with David Rubel, 1and1 Billing Manager, I was absolutely livid to receive this: 2:41 AM From 1and1 Billing: Dear Brian Gothard, We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your [...]
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April 30th, 2009 by Admin
After my last instructions to David Rubel, I began seeing credits issued in my account. On Saturday even, which surprised me. But the credits did not add up to the fraudulent charges, so I tried again. On Monday, April 13, 2009: 11:56 AM I have received several credit notes. Thank you for issuing those. Those [...]
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April 30th, 2009 by Admin
I changed up my post numbering. “Part” was just not reflecting the extent of this situation. April 10, Day 123 of my 1and1 Nightmare: 7:47 AM David Rubel, 1and1 Billing : Please call me at 877-300-8316 Extension 2525 or please provide me with a numebr and time I can call you at so i can [...]
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April 9th, 2009 by Admin
I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts? The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible. This is a copy of the [...]
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April 9th, 2009 by Admin
Well, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
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Tags: 1and1, Absolute Nightmare, Cancellation, Concessions, Crap, Credit Card, David Rubel, Domains, Email, Good Fortune, Incompetence, Invoice, Invoices, Necessary Proof, Nightmare, Proof, Reconciliation, System Difficulties, Victory
