April 23, 2009 2:41 PM: From David Rubel, 1and1 Billing Manager: Dear Brian Gothard, (Cust: XXXXXXXX) Thank you for contacting us. This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or [...]
April 21, 2009 8:13 AM: From David Rubel, 1and1 Billing Manager: I apologize, please be patient as we work on this issue, pelase be assured we are still working on this and will get back to you as soon as possible.
After yesterday’s promising exchange with David Rubel, 1and1 Billing Manager, I was absolutely livid to receive this: 2:41 AM From 1and1 Billing: Dear Brian Gothard, We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your [...]
Tags: 1and1, 5pm, Bad Customer Service, Billing Department, Billing Manager, Blo, Canada International, Credit Card, Credit Card Accounts, Cust, Customer Id, Customer Service Nightmares, David Rubel, Dear Brian, Domain Name, E Mail, Fraud, Fraudulent Activities, Grand Total, Incompetence, International Customers, Internet Inc, Interruption, Invoice, Merchant Agreement, Monday Through Friday, Outright Fraud, Pay Pal, Paypal AccountWell, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
Tags: 1and1, Bad Customer Service, Billing Department, Billing Manager, Blo, Cancellation, Cancellations, Cust, Customer Id, Customer Service, Customer Service Nightmares, Domain Name, Domain Names, Domains, Email, Fraud, Fraudulent Activities, Garbage, Icann, Incompetence, Inconvenience, Invoice, Invoices, Outright Fraud, Proof, ReplyFrom my last post, Damion Son, supposedly “upper management” according to david Rubel, asked for the list of domains to refund, although i had sent it a dozen times already. I sent it again. Here is his reply: From: complaints@1and1.com Sent: Monday, March 09, 2009 2:01 PM To: Brian Gothard Subject: C122680964 Dear Brian Gothard, [...]
Tags: 1and1, Bad Customer Service, Billing Department, Billing Manager, Blo, Cust, Customer Id, Customer Service, Customer Service Nightmares, David Rubel, Domain Name, Domain Names, Domains, Email, Federal Trade Commission, Fraud, Fraudulent Activities, Incompetence, Invoice, Reply, Upper ManagementContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. Just a quick recap. A transfer of 270+ domains was requested on December 8. 1and1 was unable to complete the tranfer until January 15. During this period, the domains were inaccessible in my account. 1and1 is attempting to charge me for 17 [...]
Tags: 1and1, Bbb, Better Business Bureau, Billing Department, Billing Manager, Blo, Cust, Customer Id, Customer Service, David Rubel, Domain Name, Domain Names, Domains, Domanis, Email, Federal Trade Commission, Ftc, Incompetence, Invoice, Marketing, Proof, System F, Upper ManagementContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. Where were we? Oh yeah, my account is now locked because I refuse to pay a fraudulent invoice. 1and1 is trying to charge me for domains I had no ability to cancel because they were incapable of transferring the contract for over [...]
Tags: 1and1, Bad Customer Service, Better Business Bureau, Better Business Bureaus, Billing Department, Billing Manager, Blo, Cancellation, Cust, Customer Service Nightmares, David Rubel, Dishonesty, Domain Name Services, Domains, Email, Federal Trade Commission, Fraud, Fraudulent Activities, Incompetence, Internet Inc, Invoice, Proof, Reply, Unfair PracticesContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. I picked up the phone and called their Billing Department. The person who answered could not help me, so they took a message. At 12:18 PM on January 13, 2009, David Rubel called me. I documented the conversation, and here is what [...]
Tags: 1and1, 28 Days, Anger, Assurances, Billing Department, Billing Manager, Blo, Brunt, Cust, Customer Service, David Rubel, Domains, Email, Garbage, Incompetence, Internet Inc, Invoice, Proof, Reply, System F, Time Frame, Upper ManagementRemember from my last post that 1and1 personnel admitted at 12:47 PM on January 8, that the domains still had not been transferred? Well, I received an invoice on January 8 for all of the domains that had expired during the time 1and1 was unable to provide me access to the domains. In other words, [...]
Tags: 1and1, Billing Department, Billing Manager, Blo, Cancellation, Cust, Customer Id, Customer Service, David Rubel, Dishonesty, Domains, Email, Email Addresses, Fraud, Incompetence, Internet Inc, Internet Support, Invoice, ReplyThis is the first in a series of articles outlining the incompetence, dishonesty, and outright fraud I have been subjected to by 1and1. 1and1 claims to provide web hosting and domain name services. What they actually provide are headaches and heartaches and very little else. In November of 2008, I purchased a bulk lot of [...]
Tags: 1and1, Billing Manager, Blo, Cust, Customer Id, David Rubel, Dishonesty, Domain Name, Domain Name Services, Domain Names, Domains, Email, Fraud, Headaches, Heartaches, Incompetence, Ineptitude, Nightmare, Outright Fraud, Reply, Transfer Request, Web Hosting
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