After yesterday’s promising exchange with David Rubel, 1and1 Billing Manager, I was absolutely livid to receive this:
2:41 AM From 1and1 Billing:
Dear Brian Gothard,
We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your recent invoice at 1&1.
Please take a moment to log into your 1&1 account and update your PayPal account limit as soon as possible, so that we can continue to offer your 1&1 services without interruption.
Please follow these instructions to update your 1&1 account limit:
1. Log into your Control Panel at https://admin.1and1.com, using your Customer ID, or a domain name from one of your packages and your password.
2. On the ‘Account’ page, go to ‘User Settings’ > ‘Payment Method’ and then select ‘PayPal’.
3. Click on ‘Go to PayPal’ and update your ‘1&1 PayPal Account Limit’ by marking the ‘PayPal Billing Agreement’ box.
For any other billing-related questions, please send an e-mail to firstname.lastname@example.org. Or you can reach us Monday through Friday (except holidays) 9am to 5pm EST at 1-877-300-8316 when calling from within the US or Canada. International customers can reach us at 1-610-560-1621. Your normal long distance calling rates apply.
We will be glad to help you with any questions you may have.
Your 1&1 Team
1&1 Internet Inc.
THEY TRIED AGAIN TO CHARGE ME $341.62!
I forwarded it to email@example.com
This is exactly why I will not allow any automatic access to my PayPal or credit card accounts. Even though you claim the problem is being addressed, your system is still trying to charge me $341.62, when I owe you a grand total of $53.94.
Whatever you are doing, it is not working.
Dear Brian Gothard, (Cust: XXXXXX)
Thank you for contacting us.
In regards to the failed pay pal debit response you got today. The system automatically tried to charge the incorrect invoice and declined today. We will not attempt to charge that invoice again.
If you have any further questions do not hesitate to contact us.
1&1 Internet Inc.
Am I the only one who thinks that a COMPETENT person would have anticipated this and made some effort to stop it BEFORE the system automatically STOLE money from a customer?
He admitted yesterday that the invoice was completely wrong, but did not stop the charges?
And notice: NO attempt at an apology!
Keep reading… It gets better!