July 7th, 2009 by Admin
I am very sorry I have not updated in awhile. To be brutally frank, I was almost afraid to write this post, as if it would jinx my good fortune. You see, after all of my months of complaining and screaming and demanding, I finally got results! David Rubel admitted all of the errors and [...]
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April 9th, 2009 by Admin
I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts? The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible. This is a copy of the [...]
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April 9th, 2009 by Admin
Well, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
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April 8th, 2009 by Admin
Just received this: Dear Brian Gothard, (Cust: XXXXXXXXX) Thank you for contacting us. The invoice in question #356714991 was for domains that were renewed in March and later. The previous issue that had complicated your ability to submit cancellation request was resolve well in advance of these renewal dates. As such nothing would have prevented [...]
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April 8th, 2009 by Admin
The saga of 1nd1′s incompetence continues unabated. I was actually excited yesterday to find that my account had been unlocked, allowing me access for the first time in several weeks to my DNS settings. I should be more careful about those optimistic tendencies when it comes to 1and1. Today I received my latest invoice. Not [...]
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March 25th, 2009 by Admin
Continuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. Where were we? Oh yeah, my account is now locked because I refuse to pay a fraudulent invoice. 1and1 is trying to charge me for domains I had no ability to cancel because they were incapable of transferring the contract for over [...]
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March 25th, 2009 by Admin
Remember from my last post that 1and1 personnel admitted at 12:47 PM on January 8, that the domains still had not been transferred? Well, I received an invoice on January 8 for all of the domains that had expired during the time 1and1 was unable to provide me access to the domains. In other words, [...]
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Tags: 1and1, Absolute Nightmare, Cancellation, Concessions, Crap, Credit Card, David Rubel, Domains, Email, Good Fortune, Incompetence, Invoice, Invoices, Necessary Proof, Nightmare, Proof, Reconciliation, System Difficulties, Victory
