1and1 Incompetence, Victory?

I am very sorry I have not updated in awhile. To be brutally frank, I was almost afraid to write this post, as if it would jinx my good fortune.

You see, after all of my months of complaining and screaming and demanding, I finally got results! David Rubel admitted all of the errors and apologized for all of my troubles. He was very conciliatory, even offering some substantial monetary concessions to make up for all of the aggravation they caused me. Continue reading

Sick and Tired of Getting Ripped Off?

If you are like me, you are fed up with being treated unfairly by big companies.  Once upon a time, the customer was always right.  Businesses realized that only by satisfying their clients could they hope to grow and prosper.

Smart companies still operate that way today, but there are those which have made it their practice to treat their customers like garbage.

Disposable clientele.

They believe that if that customer is not happy and decides to leave, they will just pick up another one or three to replace them.  And sadly, many times that is true.  With thousands of new people getting on line every day, it is not difficult to replace a customer or two.

But what these impersonal monoliths do not realize is that there are those of us out here who will not simply take their crap and move on.  We choose to warn others of our bad experiences.

We choose to stand up and fight.  We choose to spread our stories far and wide in the hopes that someone else can avoid repeating our mistakes.

For that purpose, I have established this website as a digital soap box.  I have a handful of customer service nightmares of my own to post here, and I will be partnering with other consumer advocacy sites to bring you more comprehensive information, but I want to hear your stories.

I am offering you a place to voice your complaint and strike a blow against unfair practices, bad customer service, and in some cases outright fraud. I will also be providing how to articles and links to resources where you can initiate effective consumer complaints, such as the Federal Trade Commission, your State Attorney General, various Better Business Bureaus and the like.

What can you or I do as one person?  Very little.

What can you AND I do, along with a few hundred thousand like minded individuals who are sick of being pushed around?  We can spread the word about these companies who choose to mistreat their customers and convince others to avoid putting themselves in the same situation.

Together, we can strike a blow against indifference and bring customer service back!

This site is in its infancy.  I am still working on a lot of the functionality, including the submission form, but you can submit your story for possible inclusion through our Contact Us page.  Make sure to include as much detail as possible, and be prepared to back up your claims.  I am not interested in undocumented bashing, because that does not do any good.  I want dates, names, and specific details.  Don’t worry if you are not a writer.  Submit your story and I will edit it for clarity.  I may need to contact you for more information before publishing. So, go ahead, click here to submit your story.

Make sure to bookmark the site and come back often to check up on the latest warnings.