You see, after all of my months of complaining and screaming and demanding, I finally got results! David Rubel admitted all of the errors and apologized for all of my troubles. He was very conciliatory, even offering some substantial monetary concessions to make up for all of the aggravation they caused me.

He does, however, continue to insist that I register a credit card or PayPal account with them. He holds that that is a requirement to maintain an account with them.

I continue to refuse to do it, on the grounds that even now I have NEVER received a correct invoice from them.

I think my main concern is that I cannot get any sort of account information from the website that actually reflects the transactions and reconciliation. Even now, if I go to my account and simply add up all of the invoices and credits showing there, nothing matches reality.

I will continue to keep a close eye on my account, and I will be ever vigilant to cancel every domain exactly according to their procedures. I will continue to save every email and make sure I can identify which Cancellation ID goes with which domain, since nothing in their system can correlate those for you.

I plan to post some step by step instructions for canceling domains at 1and1 in the near future. Not their standard crap, but how to successfully cancel a domain and maintain the necessary proof that you did it so when they experience “system difficulties” you can prove them wrong.

I am still not happy with 1and1, because of the absolute nightmare I had to go through to force them to fix their own mistakes, but I have proven that if you are willing to make enough noise, they will capitulate!

Smart companies still operate that way today, but there are those which have made it their practice to treat their customers like garbage.

Disposable clientele.

They believe that if that customer is not happy and decides to leave, they will just pick up another one or three to replace them.  And sadly, many times that is true.  With thousands of new people getting on line every day, it is not difficult to replace a customer or two.

But what these impersonal monoliths do not realize is that there are those of us out here who will not simply take their crap and move on.  We choose to warn others of our bad experiences.

We choose to stand up and fight.  We choose to spread our stories far and wide in the hopes that someone else can avoid repeating our mistakes.

For that purpose, I have established this website as a digital soap box.  I have a handful of customer service nightmares of my own to post here, and I will be partnering with other consumer advocacy sites to bring you more comprehensive information, but I want to hear your stories.

I am offering you a place to voice your complaint and strike a blow against unfair practices, bad customer service, and in some cases outright fraud. I will also be providing how to articles and links to resources where you can initiate effective consumer complaints, such as the Federal Trade Commission, your State Attorney General, various Better Business Bureaus and the like.

What can you or I do as one person?  Very little.

What can you AND I do, along with a few hundred thousand like minded individuals who are sick of being pushed around?  We can spread the word about these companies who choose to mistreat their customers and convince others to avoid putting themselves in the same situation.

Together, we can strike a blow against indifference and bring customer service back!

This site is in its infancy.  I am still working on a lot of the functionality, including the submission form, but you can submit your story for possible inclusion through our Contact Us page.  Make sure to include as much detail as possible, and be prepared to back up your claims.  I am not interested in undocumented bashing, because that does not do any good.  I want dates, names, and specific details.  Don’t worry if you are not a writer.  Submit your story and I will edit it for clarity.  I may need to contact you for more information before publishing. So, go ahead, click here to submit your story.

Make sure to bookmark the site and come back often to check up on the latest warnings.