1and1 Incompetence, Victory?

I am very sorry I have not updated in awhile. To be brutally frank, I was almost afraid to write this post, as if it would jinx my good fortune.

You see, after all of my months of complaining and screaming and demanding, I finally got results! David Rubel admitted all of the errors and apologized for all of my troubles. He was very conciliatory, even offering some substantial monetary concessions to make up for all of the aggravation they caused me. Continue reading

1and1 Incompetence, Day 143

As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay.

And yet, they are trying to bill me! For what, I wonder, since there is no indication anywhere in my account of actual current charges! Continue reading

1and1 Incompetence, Day 136

April 23, 2009 2:41 PM:
From David Rubel, 1and1 Billing Manager:

Dear Brian Gothard, (Cust: XXXXXXXX)

Thank you for contacting us.

This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or debit card using the process below. If you do not do this we will unfortunately have to cancel this account as we require a valid payment method on file. I truly do apologize that this occurred and hope we can regain your trust as a valued customer once again.

If you have any further questions do not hesitate to contact us.


Sincerely
David Rubel
Billing Department
1&1 Internet Inc.

NO customer service skills whatsoever! STILL making demands! Continue reading