April 23, 2009 2:41 PM:
From David Rubel, 1and1 Billing Manager:

Dear Brian Gothard, (Cust: XXXXXXXX)

Thank you for contacting us.

This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or debit card using the process below. If you do not do this we will unfortunately have to cancel this account as we require a valid payment method on file. I truly do apologize that this occurred and hope we can regain your trust as a valued customer once again.

If you have any further questions do not hesitate to contact us.

–
Sincerely
David Rubel
Billing Department
1&1 Internet Inc.

NO customer service skills whatsoever! STILL making demands! Continue reading →