April 23, 2009 2:41 PM: From David Rubel, 1and1 Billing Manager: Dear Brian Gothard, (Cust: XXXXXXXX) Thank you for contacting us. This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or [...]
I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts? The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible. This is a copy of the [...]
Tags: 1and1, Bad Customer Service, Better Business Bureau, Billing Department, Cancellation, Cancellations, Common Sense, Cust, Customer Id, Customer Service, Customer Service Nightmares, David Rubel, Domain Name, Domain Names, Domains, Email, Federal Trade Commission, Fraud, Fraudulent Activities, Icann, Incompetence, Invoice, Proof, Redemption Period, Thieves And Liars, Transfer Request, Transfer RequestsWell, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
Tags: 1and1, Bad Customer Service, Billing Department, Billing Manager, Blo, Cancellation, Cancellations, Cust, Customer Id, Customer Service, Customer Service Nightmares, Domain Name, Domain Names, Domains, Email, Fraud, Fraudulent Activities, Garbage, Icann, Incompetence, Inconvenience, Invoice, Invoices, Outright Fraud, Proof, ReplyEarlier today, I sent the following message to the entire list of 1and1 email addresses that i have been able to accumulate. I am issuing a public challenge to anyone at 1and1 to refute your company’s incompetence. http://rippedoffconsumers.org/1and1-complaints/1and1-incompetence-part-10/ I will be submitting ANOTHER set of proof that what you have now invoiced me for TWICE [...]
Tags: 1and1, Bad Customer Service, Billing Department, Blo, Cust, Customer Service, Customer Service Nightmares, Domain Names, Email, Email Addresses, Fraud, Incompetence, Invoice, ProofWell, I let a week go by after Brett Neally promised to fix my account. I should not be surprised that absolutely nothing has changed. My account is still locked. There is still a late fee showing in my account for a fraudulent invoice. That invoice still has not been corrected to reflect the changes [...]
Tags: 1and1, Bad Customer Service, Billing Department, Cust, Customer Service, Email, Fraud, Fraudulent Activities, Incompetence, InvoiceFrom my last post, Damion Son, supposedly “upper management” according to david Rubel, asked for the list of domains to refund, although i had sent it a dozen times already. I sent it again. Here is his reply: From: complaints@1and1.com Sent: Monday, March 09, 2009 2:01 PM To: Brian Gothard Subject: C122680964 Dear Brian Gothard, [...]
Tags: 1and1, Bad Customer Service, Billing Department, Billing Manager, Blo, Cust, Customer Id, Customer Service, Customer Service Nightmares, David Rubel, Domain Name, Domain Names, Domains, Email, Federal Trade Commission, Fraud, Fraudulent Activities, Incompetence, Invoice, Reply, Upper ManagementContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. Just a quick recap. A transfer of 270+ domains was requested on December 8. 1and1 was unable to complete the tranfer until January 15. During this period, the domains were inaccessible in my account. 1and1 is attempting to charge me for 17 [...]
Tags: 1and1, Bbb, Better Business Bureau, Billing Department, Billing Manager, Blo, Cust, Customer Id, Customer Service, David Rubel, Domain Name, Domain Names, Domains, Domanis, Email, Federal Trade Commission, Ftc, Incompetence, Invoice, Marketing, Proof, System F, Upper ManagementContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. I picked up the phone and called their Billing Department. The person who answered could not help me, so they took a message. At 12:18 PM on January 13, 2009, David Rubel called me. I documented the conversation, and here is what [...]
Tags: 1and1, 28 Days, Anger, Assurances, Billing Department, Billing Manager, Blo, Brunt, Cust, Customer Service, David Rubel, Domains, Email, Garbage, Incompetence, Internet Inc, Invoice, Proof, Reply, System F, Time Frame, Upper ManagementRemember from my last post that 1and1 personnel admitted at 12:47 PM on January 8, that the domains still had not been transferred? Well, I received an invoice on January 8 for all of the domains that had expired during the time 1and1 was unable to provide me access to the domains. In other words, [...]
Tags: 1and1, Billing Department, Billing Manager, Blo, Cancellation, Cust, Customer Id, Customer Service, David Rubel, Dishonesty, Domains, Email, Email Addresses, Fraud, Incompetence, Internet Inc, Internet Support, Invoice, Reply1and1 is the worst choice possible for domain name services. They will incorrectly bill you, then lock your account when you refuse to pay their fraudulent invoice.
Tags: 1and1, Billing Department, Cust, Customer Service, Dishonesty, Domain Name, Domain Name Services, Email, Fraud, Fraudulent Activities, Garbage, Upper Management, Web Hosting
Subscribe In a ReaderYou are currently browsing the Ripped Off Consumers weblog archives for 'Customer Service' tag.
Longer entries are truncated. Click the headline of an entry to read it in its entirety.
