April 30th, 2009 by Admin
As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay. And yet, they are trying to bill me! For what, I wonder, since [...]
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April 30th, 2009 by Admin
After yesterday’s promising exchange with David Rubel, 1and1 Billing Manager, I was absolutely livid to receive this: 2:41 AM From 1and1 Billing: Dear Brian Gothard, We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your [...]
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April 9th, 2009 by Admin
I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts? The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible. This is a copy of the [...]
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April 9th, 2009 by Admin
Well, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
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March 25th, 2009 by Admin
From my last post, Damion Son, supposedly “upper management” according to david Rubel, asked for the list of domains to refund, although i had sent it a dozen times already. I sent it again. Here is his reply: From: complaints@1and1.com Sent: Monday, March 09, 2009 2:01 PM To: Brian Gothard Subject: C122680964 Dear Brian Gothard, [...]
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March 25th, 2009 by Admin
Continuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. Just a quick recap. A transfer of 270+ domains was requested on December 8. 1and1 was unable to complete the tranfer until January 15. During this period, the domains were inaccessible in my account. 1and1 is attempting to charge me for 17 [...]
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March 25th, 2009 by Admin
This is the first in a series of articles outlining the incompetence, dishonesty, and outright fraud I have been subjected to by 1and1. 1and1 claims to provide web hosting and domain name services. What they actually provide are headaches and heartaches and very little else. In November of 2008, I purchased a bulk lot of [...]
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March 25th, 2009 by Admin
1and1 is the worst choice possible for domain name services. They will incorrectly bill you, then lock your account when you refuse to pay their fraudulent invoice.
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Tags: 1and1, 5pm, Bad Customer Service, Billing Department, Blo, Credit Card, Cust, Customer Id, Customer Service Nightmares, David Rubel, Domain Name, Domains, Email, Email Addresses, Fraud, Fraudulent Activities, Incompetence, International Customers, Internet Inc, Invoice, Monday Through Friday, Outright Fraud, Reply
