July 7th, 2009 by Admin
I am very sorry I have not updated in awhile. To be brutally frank, I was almost afraid to write this post, as if it would jinx my good fortune. You see, after all of my months of complaining and screaming and demanding, I finally got results! David Rubel admitted all of the errors and [...]
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April 30th, 2009 by Admin
As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay. And yet, they are trying to bill me! For what, I wonder, since [...]
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April 30th, 2009 by Admin
April 23, 2009 2:41 PM: From David Rubel, 1and1 Billing Manager: Dear Brian Gothard, (Cust: XXXXXXXX) Thank you for contacting us. This is David, billing department supervisor. We are going to credit your account $152.83 and zero out your balance. We will also require you to update your payment method to a valid credit or [...]
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April 30th, 2009 by Admin
After my last instructions to David Rubel, I began seeing credits issued in my account. On Saturday even, which surprised me. But the credits did not add up to the fraudulent charges, so I tried again. On Monday, April 13, 2009: 11:56 AM I have received several credit notes. Thank you for issuing those. Those [...]
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April 30th, 2009 by Admin
I changed up my post numbering. “Part” was just not reflecting the extent of this situation. April 10, Day 123 of my 1and1 Nightmare: 7:47 AM David Rubel, 1and1 Billing : Please call me at 877-300-8316 Extension 2525 or please provide me with a numebr and time I can call you at so i can [...]
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April 9th, 2009 by Admin
I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts? The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible. This is a copy of the [...]
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April 9th, 2009 by Admin
Well, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
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April 8th, 2009 by Admin
Just received this: Dear Brian Gothard, (Cust: XXXXXXXXX) Thank you for contacting us. The invoice in question #356714991 was for domains that were renewed in March and later. The previous issue that had complicated your ability to submit cancellation request was resolve well in advance of these renewal dates. As such nothing would have prevented [...]
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April 8th, 2009 by Admin
The saga of 1nd1′s incompetence continues unabated. I was actually excited yesterday to find that my account had been unlocked, allowing me access for the first time in several weeks to my DNS settings. I should be more careful about those optimistic tendencies when it comes to 1and1. Today I received my latest invoice. Not [...]
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March 26th, 2009 by Admin
My continuing battle with 1and1′s fraudulent activities… After creating all of those posts yesterday, I sent a notice to all of those 1and1 email addresses inviting them to visit this blog and read all about it. It appears that struck a nerve with at least one 1and1 employee. Here is what I received today: Dear [...]
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Tags: 1and1, Absolute Nightmare, Cancellation, Concessions, Crap, Credit Card, David Rubel, Domains, Email, Good Fortune, Incompetence, Invoice, Invoices, Necessary Proof, Nightmare, Proof, Reconciliation, System Difficulties, Victory
