April 30th, 2009 by Admin
As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay. And yet, they are trying to bill me! For what, I wonder, since [...]
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April 30th, 2009 by Admin
After yesterday’s promising exchange with David Rubel, 1and1 Billing Manager, I was absolutely livid to receive this: 2:41 AM From 1and1 Billing: Dear Brian Gothard, We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your [...]
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April 30th, 2009 by Admin
I changed up my post numbering. “Part” was just not reflecting the extent of this situation. April 10, Day 123 of my 1and1 Nightmare: 7:47 AM David Rubel, 1and1 Billing : Please call me at 877-300-8316 Extension 2525 or please provide me with a numebr and time I can call you at so i can [...]
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April 9th, 2009 by Admin
I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts? The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible. This is a copy of the [...]
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April 9th, 2009 by Admin
Well, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
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April 8th, 2009 by Admin
Just received this: Dear Brian Gothard, (Cust: XXXXXXXXX) Thank you for contacting us. The invoice in question #356714991 was for domains that were renewed in March and later. The previous issue that had complicated your ability to submit cancellation request was resolve well in advance of these renewal dates. As such nothing would have prevented [...]
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April 2nd, 2009 by Admin
Well, I let a week go by after Brett Neally promised to fix my account. I should not be surprised that absolutely nothing has changed. My account is still locked. There is still a late fee showing in my account for a fraudulent invoice. That invoice still has not been corrected to reflect the changes [...]
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March 26th, 2009 by Admin
My continuing battle with 1and1′s fraudulent activities… After creating all of those posts yesterday, I sent a notice to all of those 1and1 email addresses inviting them to visit this blog and read all about it. It appears that struck a nerve with at least one 1and1 employee. Here is what I received today: Dear [...]
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March 25th, 2009 by Admin
I received a message today that my account had been turned over to a collection agency. I have still not received a reply to my repeated emails and faxes asking why they did not follow up as Damion Son promised when I faxed the signed documentation over two weeks ago. Once again, 1and1 is proving [...]
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March 25th, 2009 by Admin
From my last post, Damion Son, supposedly “upper management” according to david Rubel, asked for the list of domains to refund, although i had sent it a dozen times already. I sent it again. Here is his reply: From: complaints@1and1.com Sent: Monday, March 09, 2009 2:01 PM To: Brian Gothard Subject: C122680964 Dear Brian Gothard, [...]
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Tags: 1and1, 5pm, Bad Customer Service, Billing Department, Blo, Credit Card, Cust, Customer Id, Customer Service Nightmares, David Rubel, Domain Name, Domains, Email, Email Addresses, Fraud, Fraudulent Activities, Incompetence, International Customers, Internet Inc, Invoice, Monday Through Friday, Outright Fraud, Reply
