Tag Archives: Fraudulent Activities

1and1 Incompetence, Part 4

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Continuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers.

Where were we?  Oh yeah, my account is now locked because I refuse to pay a fraudulent invoice.  1and1 is trying to charge me for domains I had no ability to cancel because they were incapable of transferring the contract for over a month.

David Rubel, the Billing Manager, is pretending all of this is my fault and ignoring my messages, even after I have submitted proof on multiple occasions.

So, on February 16, I issued a complaint with the Federal Trade Commission regarding their dishonest business practices.  I sent the reference number to David Rubel, along with another outline of the entire situation.

Here is his reply:

From: billing@1and1.com
Sent: Tuesday, February 17, 2009 12:21 PM
To: Brian Gothard
Subject: CXXXXXXXXX – 1&1 Internet Inc. Billing Re: ATTN: David Rubel
FW: KXXXXXXXXX Reminder

Dear Brian Gothard, (Cust: XXXXXXXXX)
Thank you for contacting us.

Please provide me with an incorrectly charged domain, as my records now show the contact with the domains are on this account and they were correctly invoiced.

Unfortunately the rest of your email are features we just do not offer at this time, except for the cancellation of domains as at any time you can go to can go to cancel.1and1.com to cancel a domain.

If you have any further questions do not hesitate to contact us.

–
Sincerely
David Rubel
Billing Department
1&1 Internet Inc.

Can you believe this?  His records show the domains were correctly invoiced?  Again, I question whether he is that incompetent, or intentionally stonewalling me.  I cannot believe anyone is this stupid.  I have sent him emails every three or four days for several weeks with a complete explanation, and spoken with him on the phone!

So, I once again sent him the list he requested, and the entire history, with full documentation.

I sent it again on February 18.

And again on February 24.  This time I added every 1and1 email address I had been able to acquire.

On February 25, I received instructions from complaints@1and1.com on how to cancel domains.  It did not address any of the real problems, just blamed me once again for not knowing how to cancel domains.

That was the day I submitted my complaint to the Better Business Bureau.  1and1 has an “F” rating, the worst you can get.  They have hundreds of complaints, proving that 1and1 does not care about their customers.

I sent the reference number to everyone at 1and1. No one cared enough to respond.

On February 27, I sent another request that they fix my invoice so I could pay it.  Never received a response.

Not being one to just sit down and shut up, I still refuse to just pay the incorrect invoice.  1and1 created this situation, and I intend to make them fix it.

Next post: RippedOffConsumers.org is born!

1and1 Review: Dishonesty, Fraud, and Atrocious Customer Service

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1and1 is the worst company I have ever dealt with.  1and1 is incompetent, dishonest, and participates in fraudulent activities against their customers.  Their internal systems are unreliable, regularly broken, and they are either unwilling or unable to correct their own errors after they occur.

1and1 provides web hosting and domain name services.  I have no experience with their web hosting, but a Google search for “1and1 reviews” turns up hundreds of very bad reviews.  The good ones are obviously boilerplate garbage supplied by the company itself for affiliates to use.  They are absolutely incapable of basic domain name services, as this series of posts will prove without a doubt, and their billing department is obviously designed to steal money from their clients.  Either that or they are so incompetent as to give that impression.

I have been trying for over three months to get my account straight with them, and they continue to stonewall me.  When I receive a response, they act like it is a brand new problem, even though I have submitted dozens of pages of documentation on over twenty occasions proving that the errors are theirs.  But most of the time they just ignore my requests for answers.  Their customer service is unresponsive most times, and antagonistic at others.

Even after all of the clearly documented evidence of their failures, they continue to keep me locked out of my account and refuse to provide access to services which are fully paid.

I continue to email and fax their Billing Department and “upper management” at least twice weekly, and they continue to act in an unprofessional and unethical manner.

As a lowly customer, we are not allowed to actually communicate with anyone in “upper management” so I am posting the full details of my complaint here in hopes that anyone at 1and1 with any modicum of care for the customer will find it and realize how incompetent and dishonest their employees are.

Please read the following series of posts before considering using 1and1.  I have made some strong accusations and claims here, and I intend to back every one of them up with facts and documentation.

Personally, I intend to avoid them like the plague after I get the existing mess straightened out.