April 30th, 2009 by Admin
As of today, there has been absolutely no additional activity in my account. The credits promised by David Rubel have not appeared in my account and a corrected invoice has not been issued, so i still do not have anything to pay. And yet, they are trying to bill me! For what, I wonder, since [...]
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April 30th, 2009 by Admin
After yesterday’s promising exchange with David Rubel, 1and1 Billing Manager, I was absolutely livid to receive this: 2:41 AM From 1and1 Billing: Dear Brian Gothard, We are writing to inform you of a matter requiring your attention. We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your [...]
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April 30th, 2009 by Admin
I changed up my post numbering. “Part” was just not reflecting the extent of this situation. April 10, Day 123 of my 1and1 Nightmare: 7:47 AM David Rubel, 1and1 Billing : Please call me at 877-300-8316 Extension 2525 or please provide me with a numebr and time I can call you at so i can [...]
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April 9th, 2009 by Admin
Well, yesterday I complained that 1and1 had created a brand new invoice that included all of the domains I have been trying to cancel for over three months now, and were also trying to charge me for domains that I have very clear documentation of cancellation on. I issued a public challenge to anyone at [...]
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April 8th, 2009 by Admin
The saga of 1nd1′s incompetence continues unabated. I was actually excited yesterday to find that my account had been unlocked, allowing me access for the first time in several weeks to my DNS settings. I should be more careful about those optimistic tendencies when it comes to 1and1. Today I received my latest invoice. Not [...]
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March 25th, 2009 by Admin
This is the first in a series of articles outlining the incompetence, dishonesty, and outright fraud I have been subjected to by 1and1. 1and1 claims to provide web hosting and domain name services. What they actually provide are headaches and heartaches and very little else. In November of 2008, I purchased a bulk lot of [...]
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February 25th, 2009 by Admin
If you are like me, you are fed up with being treated unfairly by big companies. Once upon a time, the customer was always right. Businesses realized that only by satisfying their clients could they hope to grow and prosper. Smart companies still operate that way today, but there are those which have made it [...]
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Tags: 1and1, 5pm, Bad Customer Service, Billing Department, Blo, Credit Card, Cust, Customer Id, Customer Service Nightmares, David Rubel, Domain Name, Domains, Email, Email Addresses, Fraud, Fraudulent Activities, Incompetence, International Customers, Internet Inc, Invoice, Monday Through Friday, Outright Fraud, Reply
