I contend that 1and1 as a company consists of incompetent thieves and liars, and you continue to provide me with evidence of those facts?
The response below is typical of your “customer service”. Blame the customer and play stupid. I will try to make this as simple as possible.
This is a copy of the domains on the invoice you claim you will not be issuing a refund for.
Please address each individual line item with the exact reason the referenced Cancellation ID was not completed as your system confirmed it would be. I will be happy to provide each individual confirmation email sent by your system if you cannot find them. I kept copies.
Also explain why, if the cancellations were not completed as your system confirmed, the domains are no longer in my account, and are currently in “Redemption Period” status? I unlocked them, but all transfer requests are being denied.
Does ICANN need to look into that?
Also please explain how you were able to renew domains that were transferred to a competent registrar prior to the dates you claim to have renewed them. The transfers of 4gclick.com, broadcastyoursite.com, businesspressroom.com, and obamalies.org to GoDaddy all completed on March 15. How exactly were you able to renew the domains AFTER they were transferred?
Please also note that that is 7 days from the date the transfers were requested, when ICANN requires you to accept it within 5 days. I will be issuing individual complaints on those.
As for the domains with no Cancellation ID listed, please explain why over twenty requests by email and fax beginning on January 10 have not been sufficient to result in the cancellation of those domains. I received responses from Damion Son, David Rubel, and Brett Neally confirming that the signed faxes were received, and I have dozens of emails proving the same.
Those domains were fraudulently charged to my account in January for expirations in December, during a period of time when 1and1 denied me any means of canceling those domains, again in contravention of ICANN policy. I had absolutely no access to nor control of my domains for 7 ½ weeks. If I keep getting the runaround I will issue individual complaints to ICANN about each of those, also. That would be 277 complaints, but I am almost willing to do it already after the way I have been treated.
Do you truly want to continue providing more proof of your incompetence? Do you want me to continue to issue complaints to the Federal Trade Commission, Better Business Bureau, and ICANN?
Do you want me to join the growing number of people calling for a class action lawsuit regarding your unethical business practices?
Or would someone with at least a little bit of common sense like to take over and get to the bottom of this? I have done nothing wrong. I have made every attempt to explain your errors and get them fixed, and you keep blaming me for your incompetence.
Here it is as simply as I can present it:
(Spreadsheet moved to external page. Click to view Summary of Fraudulent 1and1 Charges.)
I do not want to hear from Damion Son, David Rubel or Brett Neally. I want to hear from their boss, whoever that may be. Or are you afraid you will get fired for creating this mess in the first place?
I Hate 1and1
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Thursday, April 09, 2009 1:56 PM
To: Brian Gothard
Subject: C127942769 Re: Public Challenge Issued – Prove Me Wrong
Dear Brian Gothard, (Customer ID: XXXXXXXXX)
Thank you for contacting us.
The latest invoice that was generated on the account was for the domain
name renewal in the month of March. The previous issue was regards to
the invoice that was generated in the month of January due to the during
the transfer process.
Unfortunately we will not be refunding the account for the domain names
on the latest invoice on the account.
If you have any further questions please do not hesitate to contact us.