Continuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers.
Where were we? Oh yeah, my account is now locked because I refuse to pay a fraudulent invoice. 1and1 is trying to charge me for domains I had no ability to cancel because they were incapable of transferring the contract for over a month.
David Rubel, the Billing Manager, is pretending all of this is my fault and ignoring my messages, even after I have submitted proof on multiple occasions.
So, on February 16, I issued a complaint with the Federal Trade Commission regarding their dishonest business practices. I sent the reference number to David Rubel, along with another outline of the entire situation.
Here is his reply:
Sent: Tuesday, February 17, 2009 12:21 PM
To: Brian Gothard
Subject: CXXXXXXXXX – 1&1 Internet Inc. Billing Re: ATTN: David Rubel
FW: KXXXXXXXXX Reminder
Dear Brian Gothard, (Cust: XXXXXXXXX)
Thank you for contacting us.
Please provide me with an incorrectly charged domain, as my records now show the contact with the domains are on this account and they were correctly invoiced.
Unfortunately the rest of your email are features we just do not offer at this time, except for the cancellation of domains as at any time you can go to can go to cancel.1and1.com to cancel a domain.
If you have any further questions do not hesitate to contact us.
1&1 Internet Inc.
Can you believe this? His records show the domains were correctly invoiced? Again, I question whether he is that incompetent, or intentionally stonewalling me. I cannot believe anyone is this stupid. I have sent him emails every three or four days for several weeks with a complete explanation, and spoken with him on the phone!
So, I once again sent him the list he requested, and the entire history, with full documentation.
I sent it again on February 18.
And again on February 24. This time I added every 1and1 email address I had been able to acquire.
On February 25, I received instructions from firstname.lastname@example.org on how to cancel domains. It did not address any of the real problems, just blamed me once again for not knowing how to cancel domains.
That was the day I submitted my complaint to the Better Business Bureau. 1and1 has an “F” rating, the worst you can get. They have hundreds of complaints, proving that 1and1 does not care about their customers.
I sent the reference number to everyone at 1and1. No one cared enough to respond.
On February 27, I sent another request that they fix my invoice so I could pay it. Never received a response.
Not being one to just sit down and shut up, I still refuse to just pay the incorrect invoice. 1and1 created this situation, and I intend to make them fix it.
Next post: RippedOffConsumers.org is born!