I changed up my post numbering. “Part” was just not reflecting the extent of this situation. April 10, Day 123 of my 1and1 Nightmare: 7:47 AM David Rubel, 1and1 Billing : Please call me at 877-300-8316 Extension 2525 or please provide me with a numebr and time I can call you at so i can [...]
From my last post, Damion Son, supposedly “upper management” according to david Rubel, asked for the list of domains to refund, although i had sent it a dozen times already. I sent it again. Here is his reply: From: complaints@1and1.com Sent: Monday, March 09, 2009 2:01 PM To: Brian Gothard Subject: C122680964 Dear Brian Gothard, [...]
Tags: 1and1, Bad Customer Service, Billing Department, Billing Manager, Blo, Cust, Customer Id, Customer Service, Customer Service Nightmares, David Rubel, Domain Name, Domain Names, Domains, Email, Federal Trade Commission, Fraud, Fraudulent Activities, Incompetence, Invoice, Reply, Upper ManagementContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. Just a quick recap. A transfer of 270+ domains was requested on December 8. 1and1 was unable to complete the tranfer until January 15. During this period, the domains were inaccessible in my account. 1and1 is attempting to charge me for 17 [...]
Tags: 1and1, Bbb, Better Business Bureau, Billing Department, Billing Manager, Blo, Cust, Customer Id, Customer Service, David Rubel, Domain Name, Domain Names, Domains, Domanis, Email, Federal Trade Commission, Ftc, Incompetence, Invoice, Marketing, Proof, System F, Upper ManagementContinuing proof that 1and1 is incompetent, dishonest, and cares nothing about their customers. I picked up the phone and called their Billing Department. The person who answered could not help me, so they took a message. At 12:18 PM on January 13, 2009, David Rubel called me. I documented the conversation, and here is what [...]
Tags: 1and1, 28 Days, Anger, Assurances, Billing Department, Billing Manager, Blo, Brunt, Cust, Customer Service, David Rubel, Domains, Email, Garbage, Incompetence, Internet Inc, Invoice, Proof, Reply, System F, Time Frame, Upper Management1and1 is the worst choice possible for domain name services. They will incorrectly bill you, then lock your account when you refuse to pay their fraudulent invoice.
Tags: 1and1, Billing Department, Cust, Customer Service, Dishonesty, Domain Name, Domain Name Services, Email, Fraud, Fraudulent Activities, Garbage, Upper Management, Web Hosting
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